At Lituo expressway motor station, people can find a medicine chest filled with various kinds of common medicine for cold, band-aids, essential balm and Huoxiangzhengqi Solutions placed on the "Xinyi (Heart Wings)"etiquette service platform. These medicines are available to passengers' any time.
"The station is far from the hospitals, so emergency medicines will surely help when passengers have any common sickness." said the staff of the "Xinyi" etiquette service center. They also provide service cards to the passengers to help them look for cars, buy tickets, deliver tickets and provide 24 hours travel information with 360 degree view of the customer.
"The software makes up for the deficiency of hardware, and the service makes up for the shortage of conditions." said the Chief of Changsha's Bureau of Transportation. The transportation system has always tried to integrate civilization education with industry administration, innovate in measures, and improve civilization development. They have developed various activities in civilization development and spared no effort to create civilized and harmonious transportation system.
Translator: Hao Jingru
Source: Hunan Official Web Portal