Terms and Conditions

Alteration of Itinerary

Alterations to your itinerary before or after the booking are both happily processed free of charge. All expenses or extra costs incurred by Zhangjiajie Travel Club in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.

Cancellation Refunds

We would deeply regret your decision to cancel your trip to Zhangjiajie, however we realize that there are many valid reasons that this can happen.

The cancellation fee will be calculated as follows:

1.Cancellation received up to 14 days before departure: 100% refund of all monies paid excluding penalties if applicable, charged by bank/PayPal, hotels, airlines and rail. All penalties will be itemized.

2.Cancellation received from 7 to 13 days before departure: 10% of the tour price + penalties charged by bank/PayPal, hotels, airlines and rail if applicable. All penalties will be itemized.

3.Cancellation received from 3 to 6 days before departure: 30% of the tour price + penalties charged by bank/PayPal, hotels, airlines and rail if applicable. All penalties will be itemized.

4.Cancellation received from 2 to 1 days before departure: 50% of the tour price + penalties charged by bank/PayPal, hotels, airlines and rail if applicable. All penalties will be itemized.

Travel Documentation

All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client.

Your travel advisor may assist you in applying for the necessary travel documentation upon request. Zhangjiajie Travel Club accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

Health Requirements

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.

Luggage Allowance

In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.


Zhangjiajie Travel Club tour packages include China Life Tourist Accident/Casualty Insurance as part of our package. We still highly recommend that you purchase full coverage travel insurance from you country of origin. Insurance provided by Zhangjiajie Travel Club is not applicable where only hotel or China flight booking are purchased through Zhangjiajie Travel Club.

Complaints and Claims

Shall you feel unsatisfied with any service Zhangjiajie Travel Club has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Zhangjiajie Travel Club will not be liable for any claims made later than 15 days after the completion of your tour.


You can contact Zhangjiajie Travel Club via the web form http://www.zhangjiajietravel.com/, email, or phone. If for any reason, you fail to receive any reply from Zhangjiajie Travel Club in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Zhangjiajie Travel Club customer service center at sales@zhangjiajietravel.com or phone at 86-13469198260 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.

Liability & Responsibility

Zhangjiajie Travel Club provides tour information and China tour bookings. Zhangjiajie Travel Club publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. Zhangjiajie Travel Club will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.

Zhangjiajie Travel Club shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Zhangjiajie Travel Club.

Zhangjiajie Travel Club shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Zhangjiajie Travel Club's control. Neither Zhangjiajie Travel Club nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes, Zhangjiajie Travel Club is not responsible for a client's failure to comply with customs regulations. Zhangjiajie Travel Club is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer. Zhangjiajie Travel Club reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Zhangjiajie Travel Club has cancelled any tour prior to the commencement of the tour, Zhangjiajie Travel Club is liable for a full refund of the money received from the client.

Many of Zhangjiajie Travel Club tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Zhangjiajie Travel Club, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.

Zhangjiajie Travel Club reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

Modification or Discontinuance of Service

Zhangjiajie Travel Club reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.