“Excuse me,Do you need a few tickets?” “Please show me your certificate.” “Wish you have a pleasant journey!” The staff wear neat, unified clothing, speak civilized terminology, and always smile. At the same time,the standardized services give visitors a good impression, which win consistent high praise.
In addition, they still adhere to hold a monthly “service pacesetter”, “window star” evaluation activities, thus setting up the advanced leading role to form good atmosphere. Through a series of measures,the quality of service are enhanced, the tourist satisfaction has also greatly improved.
Translated by Sophia