Changsha Huanghua International Airport announced 37 passenger-oriented service pledges on November 25 to meet international standards and improve its overall service quality.
These pledges involve passenger service, baggage, business in airport terminals, freight, VIP, joint inspection, come-and-go and corporate aircraft service.
Twenty-two brands have promised to “sell the same product at the same price in the same city” as a pioneer in the country. Moreover, air tickets should be issued within 4 minutes. All the staff should follow the principle of “Responsibility on the first-inquired”, respond to passengers' every inquiry, actively help solve their problems, deal with their complaints at any time, provide round-the-clock domestic pick-up and delivery services for fresh and live goods, and handle the procedures of going through customs for each passenger within 15 minutes.
Source: Hunan Official Web Portal